Support

If you need help with Ideavo, please email us at elgungasimzadeh@gmail.com.

Common questions

I can't log in

Double-check that you're using the email and password you registered with. If you signed up with Google, use the "Continue with Google" button. If you've forgotten your password, contact support.

My purchase didn't add credits

Credits are usually applied within a few seconds. If they don't appear after a minute, force-quit and reopen the app — your purchase will be re-checked with the App Store. Still missing? Email support with your Apple receipt and we'll resolve it the same business day.

I want to delete my account

Email us at elgungasimzadeh@gmail.com with the subject line "Delete my account" from the email address registered to your account. We'll permanently delete your data within 30 days as described in our Privacy Policy.

How can I get a refund?

All in-app purchases go through Apple. Refund requests must be made directly to Apple via reportaproblem.apple.com. We can also assist if you reach out via email.

Response time

We typically respond within 24 hours on business days.